Privacy Policy
Privacy Policy
Effective Date: 03/06/2025
Last Updated: 03/06/2025
Debolonia Palace Hotel (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.deboloniapalace.com, use our booking services, or interact with us in any way.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
a. Personal Information
We collect personal data you voluntarily provide to us when you:
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Make a booking or reservation
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Subscribe to our newsletter
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Contact us via forms, email, or phone
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Participate in surveys, promotions, or feedback forms
This may include:
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Full name
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Email address
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Phone number
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Postal address
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Payment information
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Nationality and identification details (if needed for booking)
b. Non-Personal Information
This includes:
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Browser type and version
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IP address
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Operating system
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Referral URL
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Pages visited and time spent
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Device information
2. How We Use Your Information
We use your data to:
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Process bookings and payments
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Provide customer support
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Improve our website and services
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Send confirmations, updates, or promotional content (if opted in)
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Analyze usage for website analytics and service improvements
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Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
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Payment processors (for secure transactions)
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Third-party service providers (e.g., IT services, email marketing platforms)
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Legal authorities if required by law or to protect rights
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Affiliated partners if you’re booking through third-party platforms like Aiosell
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Enhance your browsing experience
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Understand user behavior
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Remember preferences and past activity
You can modify your browser settings to refuse cookies, though this may impact some website functionality.
5. Data Retention
We retain your personal data only as long as necessary:
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To fulfill the purpose it was collected for
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To comply with legal obligations
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For internal reporting and analytics
6. Security of Your Information
We take appropriate security measures to protect your personal data, including:
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SSL encryption on our website
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Secure data storage
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Access controls and limited access to personal data
However, no system can be 100% secure. We cannot guarantee absolute security of information transmitted online.
7. Your Rights (GDPR and Similar Regulations)
If you are located in the EU or other regions with data protection laws, you have the right to:
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Access your personal data
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Correct or delete data
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Withdraw consent at any time
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Request restriction or object to processing
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Lodge a complaint with a supervisory authority
Please contact us at [hotel’s email] to exercise any of these rights.
8. Third-Party Links
Our website may contain links to external websites (e.g., booking platforms, social media). We are not responsible for their privacy practices or content. Please read their respective privacy policies.
9. Children’s Privacy
We do not knowingly collect data from children under 16. If we learn that a child has provided us personal data, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. All changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Debolonia Palace Hotel
Email: contact@deboloniapalace.com
Phone: +237 650 766 624
Address: 3MR8+247, Douala, Cameroon
