Terms and Conditions
Terms and Conditions
Effective Date: 03/06/2025
Last Updated: 03/06/2025
Welcome to Debolonia Palace Hotel’s website [https://www.deboloniapalace.com] (“Website”). By accessing or using our services (including bookings, contact forms, and other offerings), you agree to be bound by the following Terms and Conditions. Please read them carefully before proceeding.
1. Definitions
“We,” “Us,” “Our” refer to Debolonia Palace Hotel.
“You,” “Guest,” “User” refers to the individual accessing or using our services.
“Website” refers to our official website [https://www.deboloniapalace.com].
2. Booking & Reservations
All room bookings are subject to availability and confirmation.
Rates are quoted in the hotel’s local currency and include applicable taxes unless otherwise stated.
Reservations must be guaranteed with a valid credit card or payment method.
Guests will receive a confirmation email once a booking is successfully completed.
3. Check-in / Check-out
Check-in Time: From 2:00 PM
Check-out Time: By 12:00 PM (noon)
Early check-in or late check-out may be subject to availability and additional charges.
4. Cancellation & Refund Policy
Cancellations made within [insert cancellation period, e.g., 48 hours] of arrival may incur a cancellation fee or forfeiture of the first night’s rate.
No-shows will be charged the full booking amount.
Refunds, if applicable, will be processed using the original payment method within 7–14 business days.
5. Guest Conduct
Guests must:
Respect hotel property, staff, and other guests.
Comply with all safety and security policies.
Avoid illegal or disruptive behavior.
We reserve the right to refuse service or evict any guest who violates our policies or causes harm.
6. Use of Website
You may use the Website only for lawful purposes and in accordance with these Terms.
You agree not to misuse, copy, reproduce, or exploit any content, images, or services on the Website without written permission.
We reserve the right to modify or discontinue any part of the Website without notice.
7. Payment Terms
Accepted payment methods include major credit/debit cards and secure online platforms.
Any additional charges (minibar, room service, etc.) must be settled at checkout.
A valid government-issued ID may be required at check-in.
8. Privacy
Your use of this site is also governed by our Privacy Policy, which explains how we handle your personal data and information.
9. Limitation of Liability
Debolonia Palace Hotel is not liable for:
Loss or damage to guest property unless due to our negligence
Unforeseen events (e.g., acts of God, government restrictions, pandemics)
Technical issues on the Website beyond our control
10. Intellectual Property
All content on this Website including logo, images, text, and layout are owned or licensed by Debolonia Palace Hotel. Unauthorized use is strictly prohibited.
11. Changes to Terms
We reserve the right to update or modify these Terms at any time without notice. Continued use of the Website or services after changes implies your acceptance.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of [insert country or jurisdiction, e.g., Cameroon]. Any disputes arising will be subject to the exclusive jurisdiction of the courts in that jurisdiction.
13. Contact Information
If you have any questions about these Terms, please contact:
Debolonia Palace Hotel
Email: contact@deboloniapalace.com
Phone:+237 650 766 624
Address: 3MR8+247, Douala, Cameroon
